FREQUENTLY ASKED QUESTIONS
General shipping information
We ship all orders via private courier services, and in some cases we may deliver ourselves (Sydney Metro). Tracking numbers are provided by email at the time of shipment.
Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.
Our aim is to get your wine to you in the most efficient and reliable way possible, and we appreciate your understanding. If you're having issues with your delivery, please contact us directly at email@example.com.
Given the delicate nature of our products, we also try and avoid shipping in exceptionally hot weather. If we foresee any delays to your order, we will contact you immediately.
How much are your delivery charges?
All Orders Over $150 in NSW, ACT & Vic are free of delivery charges.
Under $150 the following shipping charges apply:
For NSW - $11
VIC, ACT - $16.50
For All Other States a delivery fee of $25 applies regardless of order value.
How do change my order or shipping information after its been placed?
If you need to change your order or your shipping information, please email us at firstname.lastname@example.org so we can update your order. We may or may not be able to make the change, depending on how quickly you get in touch with us, and/or if the order has already left our warehouse but we will do our best.
How do I know if my order has shipped?
When your wine is dispatched from our warehouse you will receive an email notification with a tracking number. Please use this tracking number as a first point-of-call, otherwise please contact us by email at email@example.com or use the Contact Us page on our website.
How long will it take for my wine to arrive?
For Sydney Metro, Sydney Outer Metro, Metro Melbourne, Canberra and Brisbane, all deliveries should arrive 1-3 days from order date. For all other location’s orders may take longer, please do not hesitate in contacting us at firstname.lastname@example.org.
Note - courier tracking links are provided with most orders.
My wine was delivered, but we weren’t home, what do I do?
You should receive a notification of an attempted delivery; our delivery agents will attempt the delivery another time. Please use the tracking number supplied.
My wine hasn’t arrived! What do I do?
If you haven’t received your wine please contact us by email email@example.com. We’ll look into the issue immediately.
What payment types are accepted?
We accept Visa, MasterCard and American Express we also use Shopify Pay, Apple Pay and Google Pay.
If for whatever reason you would like to return your order purchased from The Right Drop please contact us at firstname.lastname@example.org. We will provide a refund for the goods within 10 business days after receiving the stock back to our warehouse location.
If you feel that a wine you have opened is faulty please keep the remainder of the bottle and get in contact with us at email@example.com.
What if my wine arrives damaged?
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
What if the wine is faulty?
If the wine is faulty you are also entitled to have the goods replaced if the goods fail to be of acceptable quality.
What if the wine is not to my taste?
Wine can sometimes not be to your taste, so please do not hesitate to contact us if you are not 100% satisfied with your purchase. We offer full returns on orders for up to 30 days after purchase and a hassle-free returns process.
How to return an order
- Contact us at firstname.lastname@example.org and provide your order details and one of our team will help organise everything.
- If a return is required, we can arrange a courier to collect the wine.
When packing the return, please ensure the bottles are snug and secure for delivery and the box is clearly labelled.
- Once returned we’ll process your store credit or if you prefer a refund to the credit card used on the purchase.
Some things to please keep in mind:
- We can't accept returns of products that have label or other cosmetic damage.
- We don't accept returns on Gifts.
- If it's been more than 30 days since your order, we can't accept a return.
We provide this return policy because we want our customers to enjoy their wines. We reserve the right to refuse if we think the policy is being taken advantage of unfairly. This does not affect your statutory rights.